AC
Abby C
1 reviews | Active since Feb 2018
04 Oct 2021, 19:12
Unnecessary phone calls and sms
Rcs is phoning and then the line cuts It's either they have a poor connection or they just dropping the phone in my ear. After doing this they keep sending me sms's I owe then when I made payment on the 30 Sept as promised. They adding interest to the amount that I needed to pay. They gave me a no *** which i sent the proof of payment to and they keep phoning telling me I didn't pay So they need to check first before sending me sms's and phoning me asking for money which they not doing When an email is sent from a Gmail account they ignore it so please they need to tell me how am I suppose to send them proof again
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
05 Oct 2021, 08:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply05 Oct 2021, 08:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
AC
Abby C's updateReviewer Update
05 Oct 2021, 13:41You know what it's like an automated response they giving everytime. The same thing happend this morning. They need to trace my payment and allocste it accordingly and they must not phone me again for this ****
AC
Abby C's update05 Oct 2021, 13:41
Reviewer Update
You know what it's like an automated response they giving everytime. The same thing happend this morning. They need to trace my payment and allocste it accordingly and they must not phone me again for this ****
RCS's replyOfficial
07 Oct 2021, 10:26 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply07 Oct 2021, 10:26
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
AC
Abby C's updateReviewer Update
07 Oct 2021, 10:54Good day
I can say with pleasure thank you to Elrique or Enrique that called me this morning and confirming payment was received. He is well trained and knows how to speak to customers or shall I say the next human being. For the rest of them that called me I'm not impressed at all
Thank you so much sir for the well mannered and understanding you showed when you phoned me I really appreciate it keep up the good work Rcs should employ more people like you.
Regards
I can say with pleasure thank you to Elrique or Enrique that called me this morning and confirming payment was received. He is well trained and knows how to speak to customers or shall I say the next human being. For the rest of them that called me I'm not impressed at all
Thank you so much sir for the well mannered and understanding you showed when you phoned me I really appreciate it keep up the good work Rcs should employ more people like you.
Regards
AC
Abby C's update07 Oct 2021, 10:54
Reviewer Update
Good day
I can say with pleasure thank you to Elrique or Enrique that called me this morning and confirming payment was received. He is well trained and knows how to speak to customers or shall I say the next human being. For the rest of them that called me I'm not impressed at all
Thank you so much sir for the well mannered and understanding you showed when you phoned me I really appreciate it keep up the good work Rcs should employ more people like you.
Regards
I can say with pleasure thank you to Elrique or Enrique that called me this morning and confirming payment was received. He is well trained and knows how to speak to customers or shall I say the next human being. For the rest of them that called me I'm not impressed at all
Thank you so much sir for the well mannered and understanding you showed when you phoned me I really appreciate it keep up the good work Rcs should employ more people like you.
Regards
AC
Abby C's updateReviewer Update
08 Nov 2021, 12:02Good day can I kindly ask that Enrique or Elrique call me RCS is starting again with the phone calls
AC
Abby C's update08 Nov 2021, 12:02
Reviewer Update
Good day can I kindly ask that Enrique or Elrique call me RCS is starting again with the phone calls
RCS's replyOfficial
10 Nov 2021, 11:57 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply10 Nov 2021, 11:57
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS