Unknown reason to blocking accounts.

I had two accounts with rcs group,one from rcs money card account and another one from rcs game store, I had a query two months ago with rcs money card and query led to the account to be blocked and it was later suspected of ***** and to unblock it, I must send a copy of ID with three samples of signatures and I did it but what does not make sense is that the second account of game store was also blocked for the same ***** that was suspected from rcs money card and they requested same copy of ID with three samples of signatures sent to them, I don't understand why is the account not unblock until today of writing of this review, there's no feedback or any sort of communication from them. I just wish "hello Peter" to find out what is the real reason for blocking both of my rcs accounts?