NJ
Nomonde J
1 reviews | Active since Jul 2019
18 May 2020, 13:53
Unknown Charges
I just want to know why suddenly I am charged service fees for the account I seldomly use... Balance has been R0since April but I had a statement to pay R44 something, paid it now the statement R41 something is due 1st of June. Why is it that you implement these changes without keeping us clients aware. I don't want to pay costs when not owning I'd rather have the account closed than this madness.
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Replies (3)NJ
Nomonde J's updateReviewer Update
18 May 2020, 13:57I just want to know why suddenly I am charged service fees for the account I seldomly use... Balance has been R0 since April but the statement showed that I had to pay R44 something, paid it now the statement shows R41 something is due 1st of June. Why is it that you implement these changes without keeping us clients aware. I don't want to pay costs when not owing I'd rather have the account closed than this madness
NJ
Nomonde J's update18 May 2020, 13:57
Reviewer Update
I just want to know why suddenly I am charged service fees for the account I seldomly use... Balance has been R0 since April but the statement showed that I had to pay R44 something, paid it now the statement shows R41 something is due 1st of June. Why is it that you implement these changes without keeping us clients aware. I don't want to pay costs when not owing I'd rather have the account closed than this madness
RCS's replyOfficial
18 May 2020, 14:14Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 May 2020, 14:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NJ
Nomonde J's updateReviewer Update
20 May 2020, 10:29No one has contacted me, is there any person working on this query and why your contact details shows *******and not visible.
NJ
Nomonde J's update20 May 2020, 10:29
Reviewer Update
No one has contacted me, is there any person working on this query and why your contact details shows *******and not visible.