Unjustifaible Refusal to Close paid up Facilities

I am now in the process of compiling evidence to take the RCS group to the Credit Ombuds. I did not sign for this in the credit agreements. All the facilities I have been settled in full. There has never been a default on my credit line. Sent emails and phones calls to request the closure of these credit lines and have been advised that it will take 36 business working days before they can action this request, which will be next year (this is not in the agreement) . This is also against the principles of consumer protection as they are leaving me exposed to credit exposure I don't want and to ***** if I have a facility open that I wont use. I have tried to contact Ragmat on *** and Clint on *** who are meant to deal with the escalation of complaints. They phone lines are constantly going to voice mail.<br> <br> That is last I will ever transact with the RCS group. The arrangement had been fine until this ********* behaviour on their part.<br>