Unhelpful and *********

I received SMS messages from the RCS collections department threatening action against my outstanding balance, and claiming that failure to settle urgently will cause a lapse in my CPI policy. I also continuously receive calls identified by TrueCaller as RCS, but when I answer there is no response from the caller. I suspect this is to create a false track record so RCS can claim it attempted correspondence. Nonetheless, I immediately phoned RCS's collections department (11 July 2020, 10:31 AM), and they were unaware that I had submitted any CPI claim. The call was disconnected when my airtime ran out, and as I cannot afford to expend more call-time resources on the matter at this time, I was unable to recharge and call back. I first contacted RCS's claims department on 19 May 2020. I did not receive any feedback until 8 June, when I received an e-mail requesting my UI-19 form to prove the loss of income. I sent it through the same day. I have since received no feedback from the RCS claims department other than system-generated, automated responses to my e-mail queries. This lack of action from your claims department is transpiring into a very damaging situation for me, and one that is completely unacceptable, as up to the point of losing my income and promptly reporting this loss, my Customer Protection Insurance and all other payments were perfectly up to date. Please address this urgently to avoid any unnecessary infringements on my rights as a consumer and be advised that I reserve the right to take the matter up with the appropriate regulatory authority should you continue to fail to take corrective action.