Unhelpful and bad service

<p>I have been corresponding with various departments, because the customer care department only answers the telephones and direct you to another department and could not care about the client’s query. Firstly, RCS welcomes your payment via the faulty machines in their shop and they don’t even allocate the payment to your account. Only after various phone calls and huge frustration some manager helps, but only to a certain extent, as you should phone head office because that is not her department. When you phone head office, the turnaround time for requesting a settlement letter is 48 hours, which they also never sent to you. The turnaround time for closing of the account is 36 BUSINESS days. I will never support these chain stores again.</p>