MC
Mamello C
1 reviews | Active since Nov 2016
01 Sept 2020, 10:43
unhappy with the service
Can one of the RCS Agents get back to me urgently. I have a complaint regarding my account.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
01 Sept 2020, 10:51Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply01 Sept 2020, 10:51
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
02 Sept 2020, 09:24Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply02 Sept 2020, 09:24
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
MC
Mamello C's updateReviewer Update
20 Jan 2021, 08:27Good day RCS,
I have a complaint that I would like to raise, my account was handed over to vvm, I then received a call last year to settle my account so that it can be closed. I did that and was given a settlement letter by Sarah Kunene from vvm, then I was told the account has been closed. since December I've been getting calls that I owe money and I was told I no longer have the account. I have resent the same letter was given by vvm to them cause they are telling me they cant find the letter under my account. can someone assist me by calling regarding this issue. I tried calling RCS this morning and the options I select don't take me to an agent I keep on wasting airtime. Can someone urgently call me.
I have a complaint that I would like to raise, my account was handed over to vvm, I then received a call last year to settle my account so that it can be closed. I did that and was given a settlement letter by Sarah Kunene from vvm, then I was told the account has been closed. since December I've been getting calls that I owe money and I was told I no longer have the account. I have resent the same letter was given by vvm to them cause they are telling me they cant find the letter under my account. can someone assist me by calling regarding this issue. I tried calling RCS this morning and the options I select don't take me to an agent I keep on wasting airtime. Can someone urgently call me.
MC
Mamello C's update20 Jan 2021, 08:27
Reviewer Update
Good day RCS,
I have a complaint that I would like to raise, my account was handed over to vvm, I then received a call last year to settle my account so that it can be closed. I did that and was given a settlement letter by Sarah Kunene from vvm, then I was told the account has been closed. since December I've been getting calls that I owe money and I was told I no longer have the account. I have resent the same letter was given by vvm to them cause they are telling me they cant find the letter under my account. can someone assist me by calling regarding this issue. I tried calling RCS this morning and the options I select don't take me to an agent I keep on wasting airtime. Can someone urgently call me.
I have a complaint that I would like to raise, my account was handed over to vvm, I then received a call last year to settle my account so that it can be closed. I did that and was given a settlement letter by Sarah Kunene from vvm, then I was told the account has been closed. since December I've been getting calls that I owe money and I was told I no longer have the account. I have resent the same letter was given by vvm to them cause they are telling me they cant find the letter under my account. can someone assist me by calling regarding this issue. I tried calling RCS this morning and the options I select don't take me to an agent I keep on wasting airtime. Can someone urgently call me.