tM
tebogo M
1 reviews | Active since Apr 2010
03 Jun 2021, 20:04
Unhappy RCS customer
I have a Makro credit card, which I have diligently paid over the years. Last month I decided to settle the amount owing and requested closure of the account. I have repeatedly queried about the credit balance that is due to me, only to be met by silence. I have never missed a payment on this account and having to resort to this platform for a lousy amount of R96.37 is just plain ridiculous! Please do the right thing.
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Replies (2)
RCS's replyOfficial
04 Jun 2021, 07:09Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply04 Jun 2021, 07:09
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's replyOfficial
15 Jul 2021, 09:54Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Jul 2021, 09:54
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS