pN
phindi N
1 reviews | Active since Nov 2017
10 Apr 2026, 10:43
UNHAPPY & DOUBLE DEBITED
spoke with lady over the phone and her service was terrible. I was place on hold by her more than 3 times and at the end she never responded to me, my call was dropped. I have a problem with my credit card which debited two same payments of R2666.50 for my WICODE purchase @ SPUR Oakridge on the 3rd of April 2026 – another Transaction of the same amount went off again on the 08th of April 2026. the only response i get is automated.
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
10 Apr 2026, 11:52Good day Phindi Ngoma
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
Best regards,
RCS's reply10 Apr 2026, 11:52
Official
Good day Phindi Ngoma
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
Best regards,
pN
phindi N's updateReviewer Update
07 May 2026, 08:41Good day
hope you are well
Your offices are still not able to resolve my query after i have continued to follow up and requested for updates, honestly it cannot take over a month for this matter to be resolve and to have my funds reversed back into my credit card, as a result the matter will now go the ombudsman , unfortunately, i will not be liable for monies debited from my card due to your system failures and errors and negligent.
hope you are well
Your offices are still not able to resolve my query after i have continued to follow up and requested for updates, honestly it cannot take over a month for this matter to be resolve and to have my funds reversed back into my credit card, as a result the matter will now go the ombudsman , unfortunately, i will not be liable for monies debited from my card due to your system failures and errors and negligent.
pN
phindi N's update07 May 2026, 08:41
Reviewer Update
Good day
hope you are well
Your offices are still not able to resolve my query after i have continued to follow up and requested for updates, honestly it cannot take over a month for this matter to be resolve and to have my funds reversed back into my credit card, as a result the matter will now go the ombudsman , unfortunately, i will not be liable for monies debited from my card due to your system failures and errors and negligent.
hope you are well
Your offices are still not able to resolve my query after i have continued to follow up and requested for updates, honestly it cannot take over a month for this matter to be resolve and to have my funds reversed back into my credit card, as a result the matter will now go the ombudsman , unfortunately, i will not be liable for monies debited from my card due to your system failures and errors and negligent.
pN
phindi N's updateReviewer Update
07 May 2026, 08:45Good day
I quote and i confirm, i will stop paying the credit card until such time that the query is resolved and my funds are refunded. any arrears , interests and fees that will occur on the credit card during this time and period of my query will not be my responsibility to repay, i will not be help accountable.
I quote and i confirm, i will stop paying the credit card until such time that the query is resolved and my funds are refunded. any arrears , interests and fees that will occur on the credit card during this time and period of my query will not be my responsibility to repay, i will not be help accountable.
pN
phindi N's update07 May 2026, 08:45
Reviewer Update
Good day
I quote and i confirm, i will stop paying the credit card until such time that the query is resolved and my funds are refunded. any arrears , interests and fees that will occur on the credit card during this time and period of my query will not be my responsibility to repay, i will not be help accountable.
I quote and i confirm, i will stop paying the credit card until such time that the query is resolved and my funds are refunded. any arrears , interests and fees that will occur on the credit card during this time and period of my query will not be my responsibility to repay, i will not be help accountable.
RCS's replyOfficial
07 May 2026, 08:46Hi Phindi,
The matter is an ongoing investigation.
We will do another follow up and make contact with you later during the day.
Kind Regards
RCS Cards
The matter is an ongoing investigation.
We will do another follow up and make contact with you later during the day.
Kind Regards
RCS Cards
Best regards,
RCS's reply07 May 2026, 08:46
Official
Hi Phindi,
The matter is an ongoing investigation.
We will do another follow up and make contact with you later during the day.
Kind Regards
RCS Cards
The matter is an ongoing investigation.
We will do another follow up and make contact with you later during the day.
Kind Regards
RCS Cards
Best regards,
pN
phindi N's updateReviewer Update
18 May 2026, 16:55Because you people have decided to ignore my emails , it's clear that you are used to ****ming people's monies... I will post everyday about your bad services. I promise you. You are useless all you ever do is to tell me that this matter is under investigation and now you are ignoring my emails and queries... Shame on you.
pN
phindi N's update18 May 2026, 16:55
Reviewer Update
Because you people have decided to ignore my emails , it's clear that you are used to ****ming people's monies... I will post everyday about your bad services. I promise you. You are useless all you ever do is to tell me that this matter is under investigation and now you are ignoring my emails and queries... Shame on you.
RCS's replyOfficial
18 May 2026, 16:58 Hi Phindi,
The matter is an ongoing investigation.
We will contact you tomorrow.
Kind Regards
RCS Cards
The matter is an ongoing investigation.
We will contact you tomorrow.
Kind Regards
RCS Cards
Best regards,
RCS's reply18 May 2026, 16:58
Official
Hi Phindi,
The matter is an ongoing investigation.
We will contact you tomorrow.
Kind Regards
RCS Cards
The matter is an ongoing investigation.
We will contact you tomorrow.
Kind Regards
RCS Cards
Best regards,