SW
Shabhon W
1 reviews | Active since Nov 2021
17 Jan 2022, 14:08
Unhappy Customer
Horrible customer service received. Spent 3 hours of my time on the phone with various RCS agents with no assistance at all. If i'm not transfered you from one agent to another then the agent pretends if she doesn't hear me or hungs up on me. Please train your staff accurately as they have no clue as to what they are doing, i needed help to transfer my credit over to my new Pick n Pay smart shopper account instead i received an email that my account has been blocked.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
17 Jan 2022, 15:43Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply17 Jan 2022, 15:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
08 Feb 2022, 16:19Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply08 Feb 2022, 16:19
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS