Unhappy Customer

i have been very happy with the service i have received from RCS until this past weekend. I made a lump sum payment on my RCS account, thinking in case of emergency i can access the funds. I phoned this past Saturday and on Monday (10/12/2018) and was told that the cash access service is unavailable until further notice because of *****. My question is i am the customer should i be held account for internal glitches? All customers cannot be held accountable if there are any ***** activities taking place. However, extra attention should be given when verifying customer details. I pay my account every month and i feel this is really unacceptable that it is now an emergency for me but i cannot access cash not because of a problem on my side but on RCS side. If verification needs to be done thoroughly for me to be able to access the cash then do so but please do not let me suffer because of other customer's actions or because of inefficiencies. The bank account no i have been using is the one my salary is paid into and the same account RCS instalments have been made from. i do not see what the difficulty is in order for you to establish whether it is my account or not. For future purposes i will have to look for other alternative sources because i cant depend on a service provider in the event of emergencies and disappointed in the end. At this very moment as advertised on the website the cash access option is still available there is nothing that states that this option is unavailable? Is this not misleading then?

Features Shop now and make anything possible today! Your RCS Card gives you: Access to South Africa’s biggest independent shopping network of over 25 000 stores. Just look out for the RCS logo, and shop for the brands you love! Up to 55 days interest free Access cash with your card: Call ***to find out how Affordable monthly instalments, with flexible payment options: Revolving facility 24 or 36-month budget plans (for purchases of R600 or more) Access to exclusive offers and promotions Download our free app for easy and convenient account management. (Or use the Self Service portal) Online shopping at selected RCS retail partners Free SMS notification on all purchases for your security and free monthly statement via email or SMS Customer Protection Insurance for your peace of mind Interest governed by the National Credit Regulator Representative example: Credit amount of R7 500 borrowed for 24 months equates to a monthly instalment of R384 and total repayment of R10 829. *Monthly instalment excludes card fees and customer protection insurance and includes interest at 20.50% p.a. **Total Repayment includes card fees, customer protection insurance and interest at 20.50% p.a. All prices are indicative and actual repayments may vary based on account activity. Fees subject to change based on customer risk profile. Repayment options: Revolving, 24 month budget & 36 month budget.