CW
Candice W
1 reviews | Active since Nov 2018
31 May 2021, 13:27
Unhappy customer
Good Day, I'm writing this review with great disappointment. I have always been a loyal customer to RCS. I had a query last week and requested manager call back regarding my game card. Until now I received no call back. Today I called again and the consultant call avoided by cold transferring me to the IVR. Please call me asap
Helpful (0)
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Replies (2)
RCS's replyOfficial
31 May 2021, 14:00Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 May 2021, 14:00
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
15 Jul 2021, 17:24Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Jul 2021, 17:24
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS