CT
Cassandra T
1 reviews | Active since Jan 2019
13 Sept 2019, 07:54
Unhappy client
Good day,
I spoke to Zama on the 12 September 2019 and he advised that a supervisor will contact me and up until now no one has contacted me to explain regarding my account. How can RCS bill me almost R11 000.00 on my card and I only have R7500.00 credit. I want this thing sorted or I am going to the Ombudsman. I have an updated statement which shows all my information and all of the sudden my card is blocked when I had R1900.00 credit to spend. I need this thing sorted today still. Regards - Unhappy client
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Replies (2)
RCS's replyOfficial
16 Sept 2019, 09:12Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's reply16 Sept 2019, 09:12
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's replyOfficial
04 Oct 2019, 14:18Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS GROUP
RCS's reply04 Oct 2019, 14:18
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS GROUP