Unhappy

RCS accounts. I found out I have two store cards with RCS on the credit bureau. One which does not exit. However the level of service received from RCS is absurd. The bank called on my behalf they provided my details without asking to authorize the call with myself. They told the consultant I only have 1 account and the other 1 don't exit. I called and spend 10 minutes being transferred just to be told the admin team is normally in on Saturdays just not today.I then when to choice clothing to call from the store and spend a 30minutes. I then asked to speak with a manager. The floor support agent said the account don't exit and we can not update this as our admin not in today. The floor support agent said to raise a complaint online when I asked him if there voice agent don't raise complaints he said don't worry I will sent you a email. The only thing I wanted was to have proof sent that I don't have 2 accounts. I called again today and was transfered again just for the 3rd advisor to say our admin team don't take calls but will look into this then the call dropped after 3 minutes of her looking into this. My airtime my time spent trying to sort something out which should not be there