UNFAIR TREATMENT BY RCS ACCOUNTS

Good day.

I requested the balance via email since we are in lock down. I used the same email where I sent the proof of payment there was no response. I paid more that what I owed and I had a balance o R100+ due to me and I requested the store to close my account without any success. Instead they taking the money from the one that was due to me despite the emails I sent.

This morning 02/10/2020 I called explaining my situation. I forget the name of the person I spoke to. She is telling me that I was supposed to request the balance. When I call the store I hold for ever. I am not going to take any explanation except that my account is closed because I have records to that effect that shows that I have communicated with the store but was ignored. Funny enough when I sent the proof of my last payment, i requested them to close the account on the the same email but the recorded the payment and decided not to close the account

Please close my account ASP and I am not going to pay anything that you allege I am owing

Regards

Matsela Takalo Show quoted text