Unfair treatment and there is no transparency to the customer s

Item: RCS
Rating: 1
Author: VhoTshililo M

Unfair treatment 😒 and there is no transparency. I have been working so hard 😫 to improve my credit score. All the berua my credit score is clear it is on c+ and I have been paying monthly installments they way I'm supposed to however I been denied for a credit increase and is not a matter of affordability. And when I ask why I have been denied a credit increase I don't any valid reason.

Helpful (0)

Replies (4)

RCS's replyOfficial

08 Jun 2022, 09:27

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply08 Jun 2022, 09:27

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

VhoTshililo M's updateReviewer Update

09 Jun 2022, 20:12

I dought if this issue is acknowledged, I bet no action will be taken here

VhoTshililo M's update09 Jun 2022, 20:12

Reviewer Update

I dought if this issue is acknowledged, I bet no action will be taken here

RCS's replyOfficial

10 Jun 2022, 11:32

Good day,

Thank you for your email.

Your complaint is currently still in progress and feedback will be provided once resolved.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,

RCS Group

RCS's reply10 Jun 2022, 11:32