Unfair report on ITC during lockdown

RCS, you are bullying customers during The Covid Pandemic. I fell behind on my card payments due to a lack of income during the 3 months on lockdown. You knew it, I informed you about this. Though I did a reduced payment every month, you still decided to put me on ITC for the outstanding amount. Your claims dept is now going for 3 months trying to pay out my claim on my credit insurance and you also know it. Still you thougt it best to put my impecable name and credit history on ITC. You are a bunch of bullies! I will come out strong on the other side but your name will be splatterd all over social media as a bunch of bullies during a difficult lockd down period for all of us!