NM
Nosipho M
1 reviews | Active since Oct 2025
28 Oct 2025, 20:19
UNFAIR PRACTICE
This complaint is in relation to your service partner.
Kindly advise as to why I got an email stating my account is in arrears when you have been making debits on my account every month without fail and I even pay extra, however the balance does not reduce, only to be told I am overdue, well I am not going to be paying any extra funds, the debit orders that go through my account are more than enough for the treatment you giving to a loyal paying client.
Can this be resolved with urgency.
Next step, I am taking this to all social media, of still not resolved, it goes up to the credit ombudsman as this is unfair practice as a registered creditor.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
29 Oct 2025, 07:28 Good day Nosipho,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply29 Oct 2025, 07:28
Official
Good day Nosipho,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
NM
Nosipho M's updateReviewer Update
29 Oct 2025, 07:43This has been going on for 4 months, sadly I cannot even make extra payments anymore since non of my payments are allocated to my account.
I will be sending all relevant proof to substantiate this to the email address provided
I will be sending all relevant proof to substantiate this to the email address provided
NM
Nosipho M's update29 Oct 2025, 07:43
Reviewer Update
This has been going on for 4 months, sadly I cannot even make extra payments anymore since non of my payments are allocated to my account.
I will be sending all relevant proof to substantiate this to the email address provided
I will be sending all relevant proof to substantiate this to the email address provided
RCS's replyOfficial
29 Oct 2025, 08:54Good day Ms. Nosipho,
We are attempting to make contact with you. We are unable to locate an account on record. Please kindly provide us identification/ full account number, that we may locate and assist with your complaint. An email with the complaint reference will be submitted to you shortly.
Please kindly accept our sincerest apologies for the inconvenience caused.
Kindest Regards,
RCS Group
We are attempting to make contact with you. We are unable to locate an account on record. Please kindly provide us identification/ full account number, that we may locate and assist with your complaint. An email with the complaint reference will be submitted to you shortly.
Please kindly accept our sincerest apologies for the inconvenience caused.
Kindest Regards,
RCS Group
RCS's reply29 Oct 2025, 08:54
Official
Good day Ms. Nosipho,
We are attempting to make contact with you. We are unable to locate an account on record. Please kindly provide us identification/ full account number, that we may locate and assist with your complaint. An email with the complaint reference will be submitted to you shortly.
Please kindly accept our sincerest apologies for the inconvenience caused.
Kindest Regards,
RCS Group
We are attempting to make contact with you. We are unable to locate an account on record. Please kindly provide us identification/ full account number, that we may locate and assist with your complaint. An email with the complaint reference will be submitted to you shortly.
Please kindly accept our sincerest apologies for the inconvenience caused.
Kindest Regards,
RCS Group