LB
Lisl B
1 reviews | Active since Nov 2011
10 May 2022, 08:39
Unfair business practices
Made payment on Edgars account 28 February R270 1 April R264 2 May R264 This is exactly the amount on my statements. The payments was not allocated. RCS calls me on the most inconvenient hours and demand payment. When I told them I paid in full although a bit late they did not even listen. When I told them the amounts I paid, they said it is not correct. Well it is according to statements they send! I never missed a payment. I want the name of the rude, unhelpful agent who called yesterday at 17.42 pm. Within a hour the amount "owed" increased by R200! I cannot make it any clearer. I am not behind in payments. The last payment was made 2 May 2022. Yet RCS started to call after that date. So no late fees may be charged now, after the fact, as I am not overdue at this time! Don't call me an make threats without checking if you are wrong and investigating when the customer tells you payment has been made! I am a Edgars customer for over 20 years and this is how I get treated because of YOUR mistake. Check you records! And the rude woman who called said "You will get another call". After I told her to check first as I did pay! She refused! And the charged me some kind of fee! I want detailed statements reflecting the payments made and all fees added removed as there are no outstanding amounts from my side not paid! And where is a reference number for the called made? The number called from is ***. It is against the consumer protection act to charge fees when an account is not in arrears. Get our admin in order. I want a supervisor to call me immediately with an apol
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Replies (4)
RCS's replyOfficial
10 May 2022, 09:13Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 May 2022, 09:13
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
11 May 2022, 09:01Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply11 May 2022, 09:01
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
LB
Lisl B's updateReviewer Update
13 May 2022, 09:22Actually it is far from resolved. I made a mistake and did not pay the full amount as I misread the statement. If any one there looked at my payment history, they will see that I paid the same amount I pay every month. I did not see that is the amount doubled! A simple mistake! Obviously I realized this too late. Yet the sms I received from RCS/ Edgars stated I did not make ANY payment, when in fact I paid R264 on the 2 May 2022. I have never missed a payment in all the years I had this account. It says I have not paid my account at all and owe R532! I only owed R268. Now it increased to R798! How is this possible? Since I queried the amount owed and, again, the rude agent from RCS, did not want to listen, Just said in a threatening manner: " You will get another call" and refused to resolve the matter there and then and dropped the phone, I could not resolve the matter. I also could not call back because she called me after business hours at 17h04 on the 11th of May. Then this agent, who all of a sudden, can not be traced and did not identify herself, was spiteful and added R266 to my account. Where does this amount come from? This amount has to be credited as it is a charge that is against the consumer protection act and, since I did not receive a statement as to what this extra charge is, unfair business practices. All calls are recorded and I want to know who it was that called me and did not resolve the issue when queried immediately and now I am being punished for it! I have since paid the R268 , which was all that was owed!
LB
Lisl B's update13 May 2022, 09:22
Reviewer Update
Actually it is far from resolved. I made a mistake and did not pay the full amount as I misread the statement. If any one there looked at my payment history, they will see that I paid the same amount I pay every month. I did not see that is the amount doubled! A simple mistake! Obviously I realized this too late. Yet the sms I received from RCS/ Edgars stated I did not make ANY payment, when in fact I paid R264 on the 2 May 2022. I have never missed a payment in all the years I had this account. It says I have not paid my account at all and owe R532! I only owed R268. Now it increased to R798! How is this possible? Since I queried the amount owed and, again, the rude agent from RCS, did not want to listen, Just said in a threatening manner: " You will get another call" and refused to resolve the matter there and then and dropped the phone, I could not resolve the matter. I also could not call back because she called me after business hours at 17h04 on the 11th of May. Then this agent, who all of a sudden, can not be traced and did not identify herself, was spiteful and added R266 to my account. Where does this amount come from? This amount has to be credited as it is a charge that is against the consumer protection act and, since I did not receive a statement as to what this extra charge is, unfair business practices. All calls are recorded and I want to know who it was that called me and did not resolve the issue when queried immediately and now I am being punished for it! I have since paid the R268 , which was all that was owed!
LB
Lisl B's updateReviewer Update
13 May 2022, 10:07A letter send on the 12 May 2021 at 11.42 am state I have not made ANY payment. AFTER querying the amount! Do anyone there read correspondence from a customer or make notes when there are a dispute! Not so! Again I ask: what about the payment on the 2nd May of R264? I want prove where this was allocated to my account! I have since rectified my mistake and paid the full amount of R532! If i was treated with respect and listened to this would not have happened. Take some responsibility! A word to everyone: stay far away from Edgars/RCS. You will make ONE mistake and will get letters and demands and untruths and threats!
This was received yesterday:
" Dear Ms Le Schnetler We would like to take this opportunity to thank you for shopping on your Edgars SA Account and we trust you are enjoying the benefits afforded by your Edgars SA Account. A very important requirement of your credit relationship with us is to ensure that regular monthly payments are paid on your account. According to our records we have not yet received your most recent payment, thus resulting in your account being in arrears. The arrears and the instalment amount to R798.00. We would like to take this opportunity to remind you of some of the terms and conditions associated with payment of your account: The amount payable, as indicated on your statement, must be paid by the 1st of the month. ● We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on ***or email us at *** today to arrange this. Paying the right amount, each month, on time, means you will be able to continue making purchases on your account. It also ensures that you are completing an essential part of maintaining an excellent credit record. You will avoid unnecessary collection charges and additional interest being added to your account. To continue enjoying the benefits associated with your Edgars SA Account, we urge you to ensure that payment of this overdue amount is paid today. We look forward to receiving your payment and to maintaining a positive credit relationship with you. If payment has been made prior to this letter please ignore. "
The amount payable? R798? According to statements? And what statement exactly showed R798? I queried the amount and whatever was added was after the fact! How can charges be added when the amount is being queried? Again if the agent only listened instead of hanging up I would not incur unfair fees! Not my fault! Escalate this as high as senior management if need be! I do not owe a sent!
What a joke!
This was received yesterday:
" Dear Ms Le Schnetler We would like to take this opportunity to thank you for shopping on your Edgars SA Account and we trust you are enjoying the benefits afforded by your Edgars SA Account. A very important requirement of your credit relationship with us is to ensure that regular monthly payments are paid on your account. According to our records we have not yet received your most recent payment, thus resulting in your account being in arrears. The arrears and the instalment amount to R798.00. We would like to take this opportunity to remind you of some of the terms and conditions associated with payment of your account: The amount payable, as indicated on your statement, must be paid by the 1st of the month. ● We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on ***or email us at *** today to arrange this. Paying the right amount, each month, on time, means you will be able to continue making purchases on your account. It also ensures that you are completing an essential part of maintaining an excellent credit record. You will avoid unnecessary collection charges and additional interest being added to your account. To continue enjoying the benefits associated with your Edgars SA Account, we urge you to ensure that payment of this overdue amount is paid today. We look forward to receiving your payment and to maintaining a positive credit relationship with you. If payment has been made prior to this letter please ignore. "
The amount payable? R798? According to statements? And what statement exactly showed R798? I queried the amount and whatever was added was after the fact! How can charges be added when the amount is being queried? Again if the agent only listened instead of hanging up I would not incur unfair fees! Not my fault! Escalate this as high as senior management if need be! I do not owe a sent!
What a joke!
LB
Lisl B's update13 May 2022, 10:07
Reviewer Update
A letter send on the 12 May 2021 at 11.42 am state I have not made ANY payment. AFTER querying the amount! Do anyone there read correspondence from a customer or make notes when there are a dispute! Not so! Again I ask: what about the payment on the 2nd May of R264? I want prove where this was allocated to my account! I have since rectified my mistake and paid the full amount of R532! If i was treated with respect and listened to this would not have happened. Take some responsibility! A word to everyone: stay far away from Edgars/RCS. You will make ONE mistake and will get letters and demands and untruths and threats!
This was received yesterday:
" Dear Ms Le Schnetler We would like to take this opportunity to thank you for shopping on your Edgars SA Account and we trust you are enjoying the benefits afforded by your Edgars SA Account. A very important requirement of your credit relationship with us is to ensure that regular monthly payments are paid on your account. According to our records we have not yet received your most recent payment, thus resulting in your account being in arrears. The arrears and the instalment amount to R798.00. We would like to take this opportunity to remind you of some of the terms and conditions associated with payment of your account: The amount payable, as indicated on your statement, must be paid by the 1st of the month. ● We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on ***or email us at *** today to arrange this. Paying the right amount, each month, on time, means you will be able to continue making purchases on your account. It also ensures that you are completing an essential part of maintaining an excellent credit record. You will avoid unnecessary collection charges and additional interest being added to your account. To continue enjoying the benefits associated with your Edgars SA Account, we urge you to ensure that payment of this overdue amount is paid today. We look forward to receiving your payment and to maintaining a positive credit relationship with you. If payment has been made prior to this letter please ignore. "
The amount payable? R798? According to statements? And what statement exactly showed R798? I queried the amount and whatever was added was after the fact! How can charges be added when the amount is being queried? Again if the agent only listened instead of hanging up I would not incur unfair fees! Not my fault! Escalate this as high as senior management if need be! I do not owe a sent!
What a joke!
This was received yesterday:
" Dear Ms Le Schnetler We would like to take this opportunity to thank you for shopping on your Edgars SA Account and we trust you are enjoying the benefits afforded by your Edgars SA Account. A very important requirement of your credit relationship with us is to ensure that regular monthly payments are paid on your account. According to our records we have not yet received your most recent payment, thus resulting in your account being in arrears. The arrears and the instalment amount to R798.00. We would like to take this opportunity to remind you of some of the terms and conditions associated with payment of your account: The amount payable, as indicated on your statement, must be paid by the 1st of the month. ● We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on ***or email us at *** today to arrange this. Paying the right amount, each month, on time, means you will be able to continue making purchases on your account. It also ensures that you are completing an essential part of maintaining an excellent credit record. You will avoid unnecessary collection charges and additional interest being added to your account. To continue enjoying the benefits associated with your Edgars SA Account, we urge you to ensure that payment of this overdue amount is paid today. We look forward to receiving your payment and to maintaining a positive credit relationship with you. If payment has been made prior to this letter please ignore. "
The amount payable? R798? According to statements? And what statement exactly showed R798? I queried the amount and whatever was added was after the fact! How can charges be added when the amount is being queried? Again if the agent only listened instead of hanging up I would not incur unfair fees! Not my fault! Escalate this as high as senior management if need be! I do not owe a sent!
What a joke!