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Mpumelelo M

1 reviews | Active since Sept 2014

07 Jun 2019, 13:41

********* predatory business practices

I have been unable to get a settlement quote for a loan that i have. Every day i call i get told that the books are closed. This mean that everyday the books remain closed and i cannot get a settlement figure they get more interest. This is ********* business procedure and never expected such from this company after having been a client with various products for over 4 years.

I now have a bad view of the predatory way you handle you business and can guarantee that i will close my store card as well because of this even thou i had no intention to do so.

I wonder what the ombudsman would say about this as it can be that books are closed for so many days but new loan can be generated and paid out while settlements are prohibited.

please can i just get a settlement, my number is ********** 490

0
Replies (5)
RCS
RCS's reply07 Jun 2019, 16:29
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
MM
Mpumelelo M's update07 Jun 2019, 16:38
Reviewer Update
This is a lie, just goes to show how ********* and ************* you guys are. I still do not have a settlement quote and will probable be charged interest for the next couple of days until you system awakens from its slumber to give me my settlement quote.
Please do not try and mislead people
RCS
RCS's reply07 Jun 2019, 17:14
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
MM
Mpumelelo M's update07 Jun 2019, 22:03
Reviewer Update
Ahh, at least now I get the standard response that implies I should wait until i get charged my goodbye fee.
Please I beg you just tell me how many freakin days of extra interest I should pay then I can be rid of you in my life. Thanks 
RCS
RCS's reply11 Jun 2019, 10:44
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS