Unblocking Card

Item: RCS
Rating: 1
Author: Lynn W

The account holder, Mr JW van der Westhuizen, ID*** has been struggling for 2 days to get his card unblocked. We have phoned several times but are holding on for assistance for almost an hour. An email was sent with 3 signatures but nothing has been resolved.

Helpful (0)

Replies (2)

Lynn W's updateReviewer Update

01 Jun 2022, 11:39

This is no the 3rd day we phoned RCS ***** without any assistance. We are struggling to get the card unblocked. RCS did not even inform us our card is blocked it was only discovered once our purchase was declined in the store. We have emailed the ID with the 3 signatures but nothing.

Lynn W's update01 Jun 2022, 11:39

Reviewer Update

RCS's replyOfficial

03 Jun 2022, 13:52

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,

RCS's reply03 Jun 2022, 13:52

Official

Best regards,

Unblocking Card

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