Unbelievable

<p>I made a payment via the RCS App on 25 April 2017 and up to date the funds has not been allocated. I have sent the proof of payment and phoned them every day thereafter and every time someone else tells a different story. They keep saying I should send proof of payment which I have alreadybdome and they have confirmed they have received my email yet nothing has happened. I was informed by an agent that he cannot give me a turn around time for the payment to be investigated. What is there to investigate when the payment was made via your app, their merchant PayU has confirmed the payment was processed and also they provided me with RCS payment reference and PayU reference. All of which I have provided to RCS and up to date I have not received any positive feedback. Why am I stressing? Because I will be charged default fee or late payment or interest even though I made my payment on time. Totally unacceptable.</p>