MTVdM
Marnus Tessa Van der Merwe
1 reviews | Active since Feb 2013
29 Mar 2020, 21:19
Unauthorized Loan to You.
Requested a settlement amount on my Game Store Card, Paid the settlement amount that was quoted on the same day. That was 15 Feb 2020. End of March and you still subtract amounts from my bank account. What is going on? Just worried that this is reckless lending from my side as you did not apply for this "Loan". Do You Need a Loan?
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
15 Apr 2020, 12:23Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
RCS's reply15 Apr 2020, 12:23
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
MTVdM
Marnus Tessa Van der Merwe's updateReviewer Update
19 Apr 2020, 22:59Game's reply:
16 Apr 2020, 12:19
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 447296
The matter will be referred to Senior Management @ RCS, the Credit provider, who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
16 Apr 2020, 12:19
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 447296
The matter will be referred to Senior Management @ RCS, the Credit provider, who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
MTVdM
Marnus Tessa Van der Merwe's update19 Apr 2020, 22:59
Reviewer Update
Game's reply:
16 Apr 2020, 12:19
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 447296
The matter will be referred to Senior Management @ RCS, the Credit provider, who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
16 Apr 2020, 12:19
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 447296
The matter will be referred to Senior Management @ RCS, the Credit provider, who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game