Unauthorized loan enquiries from Rcs

I called them a week ago regarding unauthorized loan enquiries which are more than 10 from April to November 2018 reflecting on my trans union credit report, was instructed to send emails which I did.

When I called I was told the matter will be resolved within 24-48 hours, week later I called to make a follow up but they don’t seem to be helpful, one of their customer service consultant just picked up the phone and started charting to friends and laughing instead of helping me on the line. I had to put the phone down after holding for 15 minutes and dialed again. This time it was worse I had to hold until I decided to hung up.

They don’t even have time to listen to what you telling them they’re only interested on whether you have an account with them or not,DOES THIS MEAN THAT THEY CANNOT HELP YOU UNLESS YOU HAVE AN ACCOUNT WITH THEM?. I found them to be so *********** even if I wanted to have an account with them I wouldn’t and i will not recommend them to anyone with their poor customer service.

All I wanted was them to remove those enquiries because they’re affected my credit score and I cannot apply for credit in this regard.