MN
Matshediso N

1 reviews | Active since May 2013

14 Aug 2019, 13:04

Unauthorized Enquiries on my Credit Profile

On the 17 May 2019 I got a call from one of the RCS consultant saying that I can get a credit card from RCS Group. I told the lady that I do not want to take a card but insisted that she will be able to assist me to get one. She called and said I will get a call to go and collect the card at Shoprite and nobody called.

On the 11 June 2019 somebody called again and I said I do not want the card.

On the 5 August 2019 I received an SMS from Mytransunion that there is an enquiry on my profile and I did not get a call from anyone. I now have three enquiries on my credit profile and I did not apply for your products.

I request that you remove all the enquiries done on my name as I did not give permission to anyone to make a check on my name. The enquiries will be on my name for 12 months and I did not apply for anything.

Stop calling us as I do not know where did you get my contact numbers from and we are called by your consultants.

0
Replies (1)
RCS
RCS's reply14 Aug 2019, 15:29
Official
Good day 


 


We herewith acknowledge receipt of your complaint.


 


We have escalated your complaint to the relevant department for further assistance.


 


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


 


Kind Regards


RCS Group