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KB
Kashifa B

1 reviews | Active since Mar 2015

25 Apr 2022, 08:34

Unauthorised purchase from my account.

Why is the RCS finance department taking forever to get back to me?I lodged a complaint against their dispicable Consultants servicing,being transferred pillar to post upon every call,I logged a request on the 12 th April 2022 ago even prior to that regarding an unauthorised amount deducted from my bank account and there No Dbo added to my account from makro...I asked RCS/makro to investigate the issue, nobody has given me feedback since as to what is happening...I mailed them 4times and sent my bank statement to show them,still No one provided feedback...some of the staff are clueless and don't know how to empathise with a frustrating client instead gives attitude,please listen into all the calls of the service provided.im sure you would not want this kind of services for yourselves as a client.

Give me a call soonest otherwise I'm lodging a complaint to the ombudsman or the NCA Regulator..

I can no longer wait this long...

0
Replies (3)
RCS
RCS's reply25 Apr 2022, 14:52
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group 
KB
Kashifa B's update06 May 2022, 18:21
Reviewer Update
Can I Get Regan Adams contacts me ASAP.

I am at my wit's end of nobody resolving my dispute or made contact with me?,l need you to resolve my issue or call me regarding my complaint for this unauthorised amount taken form my bank account...a mail came through from Pmtns saying they attempted to contact me but they couldn't get hold of me,I am a working professional who always has my phone with me and answers it and that's how a RCS loans sales consultant managed to get hold of me to offer me a loan,but the complaint or finance dept couldn't get hold of me,how ironic,no efforts....to resolve my issue
..you conducting new business but can't resolve their after service issues?
I responded and asked for the date and time when they tried calling me for me to check logs...but nobody came back to me ,it's nearly week 4 ,I am Following the FAIS legislative complaints resolution requirements allowing you 6 weeks to resolve my dispute internally.

I need to know what's happening on my account regarding the 26th of March debit/purchase that occured...I have submitted my complaint and bank statement,and I refuse to call into your call centre who has despicable unprofessional staff who has no clue about the general code of conduct in a financial service industry.

I will hold RCS legally liable should my account default in any way...

I am ready to lodge my complaint against Makro/ RCS by the NCR and Ombudsman....

And if this affects my ITC profile in anyway,I Will be taking it further.

Please have Regan Contact me.instead of your unprofessional staff...who repeats what I know on mail,yet no one refers to my complaint regarding my complaint regarding unprofessional staff and my payment dispute....

Please get back to me ASAP,I'm being super nice,
As I haven't lodged my complaint with ombudsman as yet,you will incurr another cost other than the amount you need to refund me...so a speedy response will be appreciated.

Yours sincerely
Infuriated and Frustrated client

KB
Kashifa B's update16 May 2022, 20:38
Reviewer Update
Can I get the CEO office to contact me regarding my complaint.
Nobody is getting back to me.


My info at ITC is negatively going to be impacted by this disputes complaint.
I have chatted to various consultants at your call centres,nobody is trying to resolve my issue.
I don't have the time for this...I have to use my family time and cost to make calls to your *********** call centre...
I'm keeping record of my mails I'm sending to you and to send it all to the credit regulator.
I may start requesting my call recordings.