SG
Sibongile G

1 reviews | Active since Feb 2016

22 May 2018, 09:22

Unauthorised debit on my account

Unauthorised debit on my account from these pathetic people, when I phoned to enquire they guy on the custormer services by the name of Emmanuel who refused to provide his surname saying its not relevant refused to confirm why my account was debited without confirming my personal detail, why should I provide my personal details for someone with no contract with, what are you verifying?? I need my money back

0
Replies (2)
RCS
RCS's reply23 May 2018, 16:45
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply08 Jun 2018, 08:55
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS