Unallocated payment

I am at my wits end with RCS game. I've tried everything possible without any success, and now I'm at my wit's end. I made payment of R950 on the 23rd December 2024 instore at Game kollonade and to date (11/2/2025) the payment is still not allocated and the account still reflects as outstanding and in arrears. I have called multiple times and also sent multiple emails with proof of payments but no one is attending to it. I am now receiving emails regarding breach of contract for an account falling into arrears whereas payment was made. Collections fees are currently being added to the account, so please rectify your errors and reverse the additional charges along with the adverse rating on my credit report. After this ordeal, I just want to pay and close the account. Do your job RCS.