Unallocated funds

Most unhappy client with the service from RCS call centre, in particular a MR Marlon who initially took my call on the 23/05/20 and to date has not given me any feedback. A payment was done on the 20/05 and I called the call centre on the 23/05 to query the payment of R1550 which was made on the 20/05. I was asked to send through a mail together with my proof of payment, he received my mail while still being on the call with me as he confirmed the attached proof of payment. He claims thats this was escalated to the payments dept to allocate the payment. As a customer we are being told that we will be kept up to date but to keep a customer up to date you have to follow up on the query not just take it and forward it to another department. I have called the center every week there after to see if my payment was gone through but to only be asked the same authentication questions and to be told it was done. If it was done when will and how long does it take to reflect. This is the 2nd month with the same issue. Deposit done at Exact store. Today the 09/06 i called the call centre and spoke to a lady when I told her that she should transfer me at the end of this conversation to rate the service she then did as if she could not hear me, kept on saying hello hello can you hear me, what i whlle lot of ****, connection was 100% and all of a sudden you can't here me. RCS you do have a track record if all calls taken by your staff, this lady should be disciplined. So disgusted with these staff that are taking our calls who are still working from home. There's never a manager around where we can get feedback from. What staff fail to realize is that the customer can make your company and brake your company. Hope the shareholders of RCS know whats going on regarding their investments in the RCS group. I need these funds to reflect in my account asap.