MK
Mamkhulu K
1 reviews | Active since May 2018
31 May 2018, 10:08
UNALLOCATED DATA BUNDLES
I bought Data bundles using my RCS card via their App as advised by them to download the app for quick service. The bundles still not allocated to me - 500Mb (28 April 2018) and 250Mb (10 May 2018) of which I was double charged for it (they promise to reverse the charge by June). I phoned them several times but it seems they are failing to resolve my problem - always when I phone they promise me that they technicians will phone me... until today.
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Replies (2)
RCS's replyOfficial
31 May 2018, 18:14Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply31 May 2018, 18:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
14 Jun 2018, 11:00Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply14 Jun 2018, 11:00
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,