GM
Gugu M
1 reviews | Active since Jun 2017
23 Aug 2018, 10:39
Unaccepted Practice
Good day,
I am highly concerned on what RCS is doing on my name, I am tracking all enquiries being done on my name and to discover below: 2018/08/21 RCS MY CHOICE LOA MY CHOICE LOAN ********** OTHER - AS 2018/08/20 RCS MY CHOICE LOA MY CHOICE LOAN ********** OTHER - AS
Why you were making enquiries on my ID? I called your call centre no one could answer me transferred from one person to another the last person I spoke to Thandiwe she says she does not know and want to transfer me to personal loans because I have a loan with you? why do you say I have a loan when it was paid up and I received a paid up letter?
I want to know who did enquiry for what reason and I want you to explain to me why I appear still owe you?
Lastly I want my details be updated on transunion and credit beaurea updated and send me confirmation of it being updated and cleared including the enquiry you made without my knowledge.
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Replies (2)
RCS's replyOfficial
24 Aug 2018, 10:08Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply24 Aug 2018, 10:08
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
29 Aug 2018, 10:16Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply29 Aug 2018, 10:16
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,