GM
Gugu M

1 reviews | Active since Jun 2017

28 May 2018, 09:56

Unaccepted bahaviour/Service

The service I have been receiving is pathetic, first I had to be told to wait 4-5 days for my payment to reflect then I will get paid up letter then guess what when I called have to wait for another 24-48hrs what nonsense is that and a very rude and arrogant agent Andiswa who did not want to refer me to her team leader who is in the meeting no one else can attend what kind of client service is that?

0
Replies (3)
RCS
RCS's reply29 May 2018, 13:02
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply29 May 2018, 16:29
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

GM
Gugu M's update16 Jul 2018, 08:48
Reviewer Update
My complaint was resolved in May now in July you claiming I am owing you - how is that possible after I paid and you sent me paid up letter?