NM
Napo M
1 reviews | Active since Dec 2021
06 Sept 2022, 09:51
Unacceptable service from RCS
Good day. A ********** transaction went through my account on 25 June 2022 to the value of R 9198.00 against my Game Account No: ***15 8152 I lodged a formal dispute on 26 June 2022, through an affidavit and sent it to an email address provided by RSC. The account in question was long suspended before this incident as it is under debt review. To date, the matter remains unresolved and RSC never acknowledged my dispute. Instead I keep on receiving messages from RCS stating that I need to pay my account. I urgently need this amount to be reserved and my account to be blocked to ensure this will not recur in future.
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RCS's replyOfficial
08 Sept 2022, 09:46Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply08 Sept 2022, 09:46
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's replyOfficial
08 Sept 2022, 09:55Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply08 Sept 2022, 09:55
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS