MH
Mariska H
1 reviews | Active since Feb 2025
16 Apr 2025, 11:41
Unacceptable service at RCS and Carte Blanche
Bad experience with service providers by RCS.
On 03/04/2025 I had purchased electricity from blue label using my RCS account and I did not receive the code to date.
I have logged a complaint and it’s way past 3-5 working days that blue label has not responded to me despite me sending them numerous follow up emails and proof of my RCS statement .
RCS is now charging me interest on a service that I did not receive.
Unacceptable. Taking this to Devi at Carte Blanche
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RCS's replyOfficial
16 Apr 2025, 16:52Good day Mariska Harry,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply16 Apr 2025, 16:52
Official
Good day Mariska Harry,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group