mK
melanie K
1 reviews | Active since Apr 2011
20 Jan 2025, 07:25
UNACCEPTABLE SERVICE- ACTUAL NO SRTBIVR
I have been battling non stop speaking to staff at RCS who promise to come back to me - to store staff who say they have nothing to do with accounts - my payment for January - made in late December cannot be located !! 2nd time it’s happened / same store- Clearwater The consultant at RCS then says even when your payment is located YOU ( me) will be responsible for the additional charges REALLY RCS!!! I said to another consultant maybe I must shut my account/ she said maybe you must !! Contempo staff take no responsibility RCS take no responsibility! Please I’m now desperate for someone to call me and assist . I keep the account for convenience purposes ! So the balance is never high !!
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
20 Jan 2025, 08:05Good day melanie kornau
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 Jan 2025, 08:05
Official
Good day melanie kornau
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
mK
melanie K's updateReviewer Update
24 Jan 2025, 11:53Hi RCS NO CALL RECEIVED TO ADVISE THAT MY PAYMENT HAS BEEN LOCATED ????
mK
melanie K's update24 Jan 2025, 11:53
Reviewer Update
Hi RCS NO CALL RECEIVED TO ADVISE THAT MY PAYMENT HAS BEEN LOCATED ????
mK
melanie K's updateReviewer Update
25 Jan 2025, 19:14CANNOT BELUEVE THE INCOMPETENCE AND TOTAL DISTESPECT THIS COMPANY GAS FOR THEIR CUSTOMER !!!!mindblowing
mK
melanie K's update25 Jan 2025, 19:14
Reviewer Update
CANNOT BELUEVE THE INCOMPETENCE AND TOTAL DISTESPECT THIS COMPANY GAS FOR THEIR CUSTOMER !!!!mindblowing
mK
melanie K's updateReviewer Update
27 Jan 2025, 08:24I have phoned the call centre - lost count ! Spoken to the staff at Clearwater useless I WOULD ADVISE PEOPLE TO THINK TWICE BEFORE PURCHASING FROM CONTEMPO - their after service is non existent !!!!
A 🤬attitude the call centre is really all lip service..
You get high blood pressure , a headache an unpleasant day- RESOLUTION DON’T shop there !
A 🤬attitude the call centre is really all lip service..
You get high blood pressure , a headache an unpleasant day- RESOLUTION DON’T shop there !
mK
melanie K's update27 Jan 2025, 08:24
Reviewer Update
I have phoned the call centre - lost count ! Spoken to the staff at Clearwater useless I WOULD ADVISE PEOPLE TO THINK TWICE BEFORE PURCHASING FROM CONTEMPO - their after service is non existent !!!!
A 🤬attitude the call centre is really all lip service..
You get high blood pressure , a headache an unpleasant day- RESOLUTION DON’T shop there !
A 🤬attitude the call centre is really all lip service..
You get high blood pressure , a headache an unpleasant day- RESOLUTION DON’T shop there !
RCS's replyOfficial
27 Jan 2025, 09:18Good day Melanie Kornau,
We apologies for any inconvenience caused.
We tried to make contact with you; however your cellphone is ringing to voicemail.
We have sent you an email.
Kind regards,
RCS team
We apologies for any inconvenience caused.
We tried to make contact with you; however your cellphone is ringing to voicemail.
We have sent you an email.
Kind regards,
RCS team
RCS's reply27 Jan 2025, 09:18
Official
Good day Melanie Kornau,
We apologies for any inconvenience caused.
We tried to make contact with you; however your cellphone is ringing to voicemail.
We have sent you an email.
Kind regards,
RCS team
We apologies for any inconvenience caused.
We tried to make contact with you; however your cellphone is ringing to voicemail.
We have sent you an email.
Kind regards,
RCS team
mK
melanie K's updateReviewer Update
27 Jan 2025, 10:38i work for a doctor , so I was on a call , could you kindly call me now - I haven’t received an email from yourselves today !
mK
melanie K's update27 Jan 2025, 10:38
Reviewer Update
i work for a doctor , so I was on a call , could you kindly call me now - I haven’t received an email from yourselves today !
RCS's replyOfficial
10 Apr 2025, 11:17Good day melanie kornau
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply10 Apr 2025, 11:17
Official
Good day melanie kornau
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS