unacceptable service

07 Feb 2015 I contacted rcs offices to find out my settlement amount. They gave me the amount and I went to the mall that evening to pay the full amount into the account. Imagine my surprise when I received a statement today displaying that the account was in a zero balance on the 07th but I was charged R360 in interest and fees on the 12th. When I phoned them today to query I was redirected to her team leader Sipho! It took about 15min for him to actually take my call and then tell me there is no footprint of the previous person that I claim to have spoken to so tough luck for me. I've been a customer of rcs forever and I never had issues paying them, but I find it very difficult to understand why I paid my account as per their consultant to a zero outstanding balance and Sipho says, \ you paid on the 07th and your account was clear