JB
Johan B
1 reviews | Active since Sept 2016
04 Oct 2021, 16:33
UNACCEPTABLE CUSTOMER SERVICE DELIVERY
I have a credit amount on my account that I requested to be refunded. This process was initiated on 15 September 2021. I have sent 5 requests in the past 3 weeks only to receive an automated response that says
"Thank you for your email. Please be advised that you will receive feedback as soon as possible. We will contact you should we require any further information. Kind Regards"
I have phoned RCS, I have emailed RCS but I get no answers as to when my credit will be refunded. This is after I submitted all the proof for it to RCS from my Bank etc and RCS acknowledged receiving proof. I have at all times honored my commitments to RCS but it seems that customer service is not a priority at all.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
04 Oct 2021, 16:43Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply04 Oct 2021, 16:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
JB
Johan B's updateReviewer Update
04 Oct 2021, 16:52Automated reply. I request urgent action on my repeated requests from 2 September 2021
JB
Johan B's update04 Oct 2021, 16:52
Reviewer Update
Automated reply. I request urgent action on my repeated requests from 2 September 2021