GV
Graydon V

1 reviews | Active since Aug 2013

25 Feb 2019, 10:12

Unacceptable

These people have no idea what they are doing. I make payments they never pick it up and after you have sent proof of payment through to them they still can't sort it out. If you don't phone to follow up and spend massive amounts of time on the phone with them you will not get anywhere. And a fun fact they charge you extra for the collection fees and calls even though you pay on time. I'm done with this company and will never recommend any one to use them.

0
Replies (2)
RCS
RCS's reply26 Feb 2019, 10:30
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply03 Mar 2019, 12:34
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
 

Best regards,