CL
Claire L
1 reviews | Active since Mar 2015
18 May 2019, 09:38
Unable to close RCS card
Why is it impossible to close your RCS card? No matter how many times you call our email and in spite of their call centre informing you it will be closed, they never close it. The service is appalling. I will not be held responsible for any expenses incurred on this account as it should have been closed over a month ago!
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
20 May 2019, 16:46Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 May 2019, 16:46
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
21 May 2019, 13:25Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply21 May 2019, 13:25
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
CL
Claire L's updateReviewer Update
20 Jun 2019, 14:31Hi
I have just received an account from you for Services and card fees! (I am not paying any of this) I thought you had solved the problem and closed the account, but I see that was a lie! What do I do to actually get this account closed?
I have just received an account from you for Services and card fees! (I am not paying any of this) I thought you had solved the problem and closed the account, but I see that was a lie! What do I do to actually get this account closed?
CL
Claire L's update20 Jun 2019, 14:31
Reviewer Update
Hi
I have just received an account from you for Services and card fees! (I am not paying any of this) I thought you had solved the problem and closed the account, but I see that was a lie! What do I do to actually get this account closed?
I have just received an account from you for Services and card fees! (I am not paying any of this) I thought you had solved the problem and closed the account, but I see that was a lie! What do I do to actually get this account closed?
RCS's replyOfficial
24 Jun 2019, 12:54Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply24 Jun 2019, 12:54
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS