Unable to Close my account with Edgars

So annoyed at the lack of process! My September Statement showed a balance of R1536.13 on the 24th September I made a payment of R1536.13. I then emailed edg*************** on the 1st October requesting to close my account , received no response so I then emailed them again on the 6th October 2020 and still no response . On the 1st October I called **********and was told there was a balance of R28 , I mentioned that this was not mentioned on my statement and was told that this was some rcs fee , so I paid the R28 immediately and sent through proof of payment . On the 3rd October I physically went into the Edgars store at Middleburg Mall to close my account , the Store was dead quiet , I was asked to come in on a weekday (mind you I work so that would be difficult) I mentioned to the lady that I had emailed them to close my account and she said I have nothing to worry about it will be closed in 2 days! (its was past 2 days and my account is active) On the 8th of October Thandokazi boto at the rcsgroup sent me a mail cc'ing Aristasia @ the rcsgroup in the mail stating my issue, Later that evening I received an email from Randy on behalf of 1stlevel complaints stating that I NOW HAVE A BALANCE OF R77.46 and only when my balance is 0.00 can the account be closed. Annoyed(as the previous time I was told that the Balance was R28 so where did this R77.46 pop up) I enquired what the R77.46 was for , I received no response, I decided to pay the R77.46 and be done with this useless company , forwarded email with POP to 1stlevel complaints because we don't receive any info on whom we can speak to to actually assist us and still no response !!! Until this day I have not received helpful responses from anyone ! I received a statement my balance is once again R108 and the R77.46 payment was not allocated to my account !!! 2 statements were made that just boggles my mind 1. the consultants are not allowed to communicate with clients ok fair enough but how would we know whether edgars has received our mail ??? and 2 it takes up to 36 days to close an account . so here are my questions to whomever at edgars/rcs: a] how do I ACTUALLY close my account with edgars if I call, email and physically go into the store and no one at edgars/rcs group can actually help me? b] does Edgars expect the client to continue paying this surprise fees until someone decides to do there jobs?

I can assure you had i short paid on an installment I would have had multiple people calling me , no issues , no excuses !!!!

So Edgars / Rcs how do I Close my account without you milking me off fees NB: I don't feel RCS is even worthy of a 1 star rating