1 reviews | Active since Nov 2020
Unable to close account - 1 star rating is far too good for such terrible customer service
I have been trying to close my Edgars/RCS account for the past month, but have been unsuccessful.
When we started the process, we did not owe Edgars/RCS any money for club fees etc.
We phoned Edgars' customer care and then the person confirmed that the account will be closed. Nothing happened.
We then came into contact with a lady from Edgars who forwarded our information to RCS and requested that our account should be closed. However, nobody responded to this email.
We then sent another email to RCS, however, nobody responded.
Now I am getting messages that my account is in arrears - what should I do?
This is really something basic and I am completely frustrated with both Edgars and RCS' non-existent customer service. How difficult is it to just close an account?
This is completely unacceptable! What should I do?
1 star rating is far too good for such terrible customer service.
We have already emailed you a few times and the people do not reply.
Nothing has happened from this "escalation" and we are very frustrated and unhappy with this.
What should we do?
We have already emailed you a few times and the people do not reply.
Nothing has happened from this "escalation" and we are very frustrated and unhappy with this.
What should we do?
What does Escalation mean in your dictionary - you realize that sending out an automatic reply does not resolve the issue?
What does Escalation mean in your dictionary - you realize that sending out an automatic reply does not resolve the issue?