Unable to cancel my account

<p>The worst customer service I have ever received from a financial service provider ever. I have been emailing Yokesa Ngidi and the Closures department over the past 35 days trying to cancel my account, when I called Yokesa Ngidi he instructed me to email all the supporting documents through to the Closures department and the account would be closed within two weeks, well I have been emailing them since 15th of Feb 2017 and still no one has even bothered to email me back to answer any of my questions or confirm that my account has been canceled.</p>