*****ulent purchase Edgar's account

On the 5th of May my husband received an sms to say that he purchased stuff to the value of R4039 on his Edgar's account but at a Foschini group store. He immediately called the number for queries and and the card was canceled and the lady informed him that she would send forms which she didn't. Next day we went to Edgar's pavilion and they assisted by filling forms and emailing to the appropriate department. This purchase was made in Kokstad and both my husband and I were in durban. This was a blatantly *****ulent transaction and to date we have not heard back from RCS or their ***** department whom we have also directly emailed. To everyone out there please do not deal with RCS. They have taken over Edgar's accounts. We never had a problem prior to them taking over. Interest is now accumulating and we have been billed to pay our installment. How efficient is their billing department compared to their ***** department!!?