*****ulent Charges and Ongoing Billing Issues on Closed Edgars Account

I am writing to formally lodge a serious complaint regarding *****ulent activity and ongoing billing irregularities associated with my previously closed Edgars account.

I originally took out a funeral policy with Hollard through Edgars a few years ago. I closed my Edgars account in 2022 and reasonably expected that this would be the end of any activity on the account. Unfortunately, that has not been the case.

In February 2025, I was shocked to receive a notification during a normal workday indicating that a purchase of R3,400 had been made on my Edgars account—the very account I closed in 2022. The very next day, while I was attending a full-day workshop, another charge of R3,500 was made on the same closed account.

I immediately reported the issue and went through the full dispute and investigation process, which was supposedly resolved and closed. I was assured that no further issues would occur.

However, the problems have continued. I have noticed unexplained and inconsistent deductions for the funeral policy I took out for my mother. While the policy premium should be around R89 per month, I have been charged R139 one month and R240 the next, without any clear explanation or prior communication.

Most recently, I made the premium payment on 7 July 2025, only to be contacted at 7:00 AM on a Saturday and told that I was in arrears. This is completely unacceptable.

I have lost all trust in Edgars’ ability to manage accounts and customer information securely and transparently. I have never wanted to sever ties with a company more than I do now.