Two months and no customer service - settled my account and it was never allocated.

According to Edgards, RCS has now taken over Edcon/Edgars accounts. According to the email address this seems to be true. (Edgarspayments@rcs). I have settled my account back in July. I have contacted every single person at each of the departments for 2 months now. I have sent my proof of payment possibly near 50 times to every single email I could get hold of as well as the emails provided on my statement and STILL nobody did anything. This is ********. The payment was ****** as it is not reflecting on my account. I have explained my problem to several people and still nothing. I will not support these groups anymore as the customer service is non-existant.