Turned away twice at Game Promenade due to RCS not accepting a TIC with an official affidavit from the police

I am absolutely appalled by the lack of training and system integration between RCS Group and Game Stores. I have a valid Game RCS Card account, but I have been turned away from the Game branch at Liberty Promenade in Mitchells Plain NOT ONCE, BUT TWICE, because of a complete software failure.

I recently lost my ID. I went to the police, got an official SAPS affidavit, went to Home Affairs, and received an official Temporary Identification Certificate (TIC). An RCS consultant explicitly phoned me and confirmed that RCS policy accepts a temporary ID. Yet, when I travel to the store, the staff told me their terminal is locked on "facial verification" and physically requires a smart ID barcode scan—meaning there is no option on their system for paper legal documents.

I am currently working and cannot afford to keep wasting hard-earned money paying people petrol to drive me to Mitchells Plain just to be rejected by a computer glitch. Your floor staff do not know how to handle this, and no one is willing to call the internal RCS Merchant Helpdesk for a manual back-office override.

I have already sent an email tracking this. I demand that a senior RCS manager contact me immediately with a ***, manually clear this compliance block from the backend, and instruct the Game Promenade store manager to process my documentation manually.

Do not ask me to travel back to the store until this system block is completely resolved on your end.