SB
Shereen B

1 reviews | Active since Jul 2019

11 Nov 2020, 09:05

Trying to HELP my mom. YOU LOSING THE PLOT!

Good Day,

It has now been NINE DAYS since my last email, you have not provided any feedback on my MISSING MONEY that settled my account, you have the audacity to advise that you have such high email volumes however you can debt collect like you are Sars.... You then Whatsapp me demanding payment??? WHERE IS MY MISSING MONEY EDGARS??? You are not getting a red cent out of me until you advise where my money is??? that was magically reversed???

I suggest you contact me today, or I will complain on Hello Peter, This is DISGUSTING SERVICE!

Perhaps also provide me with reasons why I should keep my account open with you at an ADDITIONAL R30.00 a month???? when you cant even contact me with an issue!!!!

Regards,

Gloria Marais *** *** (Incase you forgot)

0
Replies (4)
RCS
RCS's reply11 Nov 2020, 09:14
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


SB
Shereen B's update14 Nov 2020, 12:27
Reviewer Update
So you sent my mother a Statement of the account, when she already has it??? where is the missing money???? you will not get paid until you advise where the missing funds are that were paid to you!

SB
Shereen B's update19 Nov 2020, 09:03
Reviewer Update
8 days and still no solution!!!! SHOCKING SHOCKING SHOCKING
SB
Shereen B's update19 Nov 2020, 09:06
Reviewer Update
We currently have no human agents available. Your request has been placed in a queue. Please allow my human counterpart to get back to you asap. - OH FATHER ABOVE PLEASE HELP US ALL