Trying to close my account for 2 month now

Trying 2 close my account since Dec '17 -paid the small amount due in December & requested that the account be closed. In January 2018 I got another statement and again called RCS to close my account (REF: ********** 03030). 20 Feb '18 another statement. Called again this morning to ask why the account has not been closed (REF ********** 00266). Today when I called I was told that the outstanding amount (±R182) in December was to have been paid on the day of phone call (I paid the next day). Was told by Veahoshia today that the amount outstanding on the last statement was to be paid today and proof of payment be mailed (which I duly did). Now I have to call again to find out if proof of payment has been received :( . The amount paid today is fees and insurance or Jan and Feb... (total R81.23) this is after I asked for the account to be closed in Dec... so why fees for Jan and Feb. I sent Cape Union Mart (the store where my account is held) to close the account and they just referred me to RCS.... Would like top give them 1 star as well.