Tried closing my Makro account, no reponse from the 23rd October via email

Email sent yesterday to Marko to close account, I been very patient, waiting for a response from Makro or even a call, to advise my account will be closed, since 23rd October 2017.

I have paid up the account in full as per settlement letter. Now I am being charged interest.

I want the interest reversed and my account closed, with a closure letter.

Please read my email below.

*Settlement and closure on card number: ********** ********** 45506

Morning RCS Makro

I have sent a request on the 23rd October 2017, to please close my Makro Credit Card. As I have settled the amount as stated on the settlement letter.

It like almost one month, and the Makro customer services hasn’t responded to my request for closure.

I also went to Makro Alberton on the 11 November, and spoke to one the call centre agent, they advise it takes 30 days to close the credit card.

But according to my new statement, I am being charged interest now, where the account supposed to be closed on the 23rd October 2017.

Please close my Makro credit card as request and provide me with confirmation, otherwise I will have to lodge the complaint with Hellopeter to get proper services.

Kind regards

Reuben ********** 418