pN
pearl N

1 reviews | Active since Sept 2012

04 Jun 2016, 17:30

TREATED LIKE A ********

<p>My card has been blocked for a week now, just because i used it for the reason i app**** for it, i dont understand why i have to be monitored on how and when i use this card, while i am the one who will be paying</p> <p>I was told to send an ID Via Game to get ti re-opened which i di</p> <p>Then i get interogated again in the name of protecting me from ********** acts while i get treated like a ********, asking me my entire ITC records, i do not appreciate this, i understand you want to protect your customers but to be treated like a ******** and asked questions in the middle of my shopping i do not appreciate, on top of that you argue with me and as a result block my card, why dd you give me the credit if you will be monitoring my spending and i have to answer to you everytime i ake a purchase</p> <p> </p> <p>UNBLOCK MY CARD WITH IMMEDIATE EFFECT</p> <p>ALOW ME TO USE IT AS I DEEM FIT - I AM NOT USING IT FOR MAHALA</p> <p>STOP ASKING ME MY ENTIRE ITC RECORDS WHENEVER I MAKE A PURCHASE - IT IS VERY DISTURBING AND INVASION OF MY PRIVATE RECORDS</p> <p>IF YOU DO NOT WANT TO INBLOCK IT - LET ME KNOW SO I ENSURE TO PAY IT UP AND FORGET I EVER HAD IT</p> <p>IF YOU WILL BE HIRING PEOPLE TO MAKE CALLS ON EACH PURCHASE I MAKE, ATLEAST TEACH THEM HOW TO DEAL WITH CUSTOMERS AND NOT BE CONDESCENDING</p> <p> </p> <p>I STILL MAINTAIN - HAVING TO TELL YOU MY FULL ITC RECORDS ON EACH PURCHASE, IT IS UNCALLED FOR</p> <p>THIS IS NOT THE OLY ACCOUNT I HAVE AND I HAVE NEVER BEEN TRATED LIKE THIS, EVER, THE LIKES OF WOOLIES EDGARDS, THEIR CARDS DO NOT HAVE A SECURITY PIN AS WELL AND I HAVE NEVER BEEN CALLED FOR MAKING USE OF THE CARD BECAUSE THAT IS THE REASON I APP**** FOR IT - TO MAKE USE OF IT - WHENEVER I PLEASE</p> <p> </p> <p>UNBLOCK MY CARD AND SHOULD I HAPPEN TO LOSE MY CARD - I KNOW THE RIGHT THING TO DO - TO AVOID ********** ACT AGAINST IT</p> <p>YOUR SO CALLED PROTECTIION IS BOARDERING TO HARRASMENT - PLEASE RE-LOOK INTO THIS AND FIND A MORE PRACTICAL WAY OF HANDLING THIS</p>

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Replies (2)
RCS
RCS's reply06 Jun 2016, 11:12
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply06 Jun 2016, 12:57
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS